Taking a more in-depth look at online gambling
It is standard industry practice for gambling operators to permit customers to only have one account with them. Companies should not set minimum withdrawals at a higher amount than the minimum deposit. The Competition and Markets Authority (CMA) has ruled that gambling companies shouldn’t put barriers in the way of consumers getting their money out. Online gambling companies must also allow you to set limits on the amounts you want to spend. You should have the option to set the time intervals at which the reality check will appear on the screen. For example, many prices and offers available over the counter are not available from the terminal.
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- Customers often find that their bets on overseas racing have been settled at shorter odds than expected.
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If you want to complain about a gambling business or need further help please contact us. The online survey sample is sourced through Yonder’s panel and the sample is subject to quotas in-line with those used for the Commission’s european casinos quarterly telephone survey. And as the country hopefully emerges from the worst impacts of Covid-19 and returns to something approaching normality in the months ahead, we look forward to releasing more research and statistics that help us understand how consumer gambling behaviour is affected.
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